The hospital is staffed 24 hours a day, 7 days a week for emergency cases and in-patient care.
When the surgery is closed, we always have a vet and a nurse on duty in case of emergencies and to deal with any animals hospitalised in the practice for treatment.
When the practice is not open ring the normal number and you will be given directions as to how registered clients can contact the emergency vet.
The out of hours will always be based at our own surgery with staff you know.
Not all Veterinary practices are Veterinary Hospitals. Our Veterinary Hospital is accredited by the Royal College of Veterinary Surgeons (RCVS) – and is the only one in this South Lincolnshire area. This means our staff, buildings, equipment, service and hygiene are of the highest standard. The hospital is staffed 24 hours a day, 7 days a week for emergency cases and in-patient care.
When the surgery is closed we always have a vet and a nurse on duty in case of emergencies and to deal with any animals hospitalised in the practice for treatment. The out of hours will always be based at our own surgery with staff you know and you will not need to trail hours across the country to a remote out of hours care centre. This means we always have your notes and previous history to hand and this usually saves time.
If you have an emergency when we are closed, please ring the practice on the normal number 01205345345 and you will be connected to the night team, who will be able to assist you. You can then discuss the case and decide what needs to be done with the veterinary surgeon directly. Please see pricing section for the out of hours surcharges that apply to this work.
Should your pet need to be kept in the surgery when we are closed and especially over night, RCVS hospital status dictates that the on-duty nurse must stay on the premises when the practice is closed. At Sutterton, we go one step further with the duty nurse being awake all through the night specifically to give hospitalised pets true 24 hour care.