Important Information about visiting Us in Practice

Due to the current COVID-19 situation in the UK, we’re doing everything we can to limit the spread of the disease, but we do need you to help us by adhering to the following guidelines:

• In the interest of keeping our teams and clients safe, we are allowing only 1 person into the consultation room with their pet at any time. Please bring a mask with you, hand sanitiser will be provided at the door. You will not be allowed to enter the practice without a face mask. 

• When you contact us book an appointment, a member of our team will ask whether or not you have a new persistent cough and/or a high temperature. If you do, you’ll be asked not to come to the practice, alternative arrangements for your pet will be discussed. A telephone or video consultation can be arranged, a consultation fee will still apply. 

• On arrival, you will be greeted by a member of staff who will inform reception of your arrival. We ask that you do enter the building until you are instructed by a member of staff who will escort you into the practice whenthe Vet/Nurse is ready to see you.  

• In the interest of safety, we will avoid shaking hands with clients.

• Please use the hand sanitisers provided, both when you arrive at our practice and when you enter the consult room. If you can’t find them, please ask a member of our team for assistance.

• As recommeded by the WHO (World Health Organisation), we’d appreciate it if you could pay with card rather than cash.

• If you need a home visit, we’ll ask you a series of questions to make sure our staff members are safe from the risk of infection.