Insurance and Healthcare

Pet Insurance

As you will probably have noticed there are now many adverts for a huge diversity of different companies and level of veterinary cover. This emergency cover is aimed at un-expected bills and will not cover you for routine operations such as neutering or vaccinations, worming etc. They are there to cover for illness and more serious operations and in all cases there is an “excess” meaning that only after a preliminary amount of work has been carried out will they start to pay the remainder. This amount varies between policies and species.

I would have to say that these are a very important tool in allowing for better health provision for pets in general and I would always advise clients that unless they have a large enough credit card capacity, to pay for specialist care should it be required, that they get their pets insured.

Like many things in life…not all insurance policies are the same and in general you get what you pay for. The most obvious part of many of these policies which can come as a bit of a shock is does a policy offer “Life long cover” ?? Many policies will insure you for 12 months but then cut you off at this point meaning that no further payments will be made for that condition if it is ongoing. This can be an expensive mistake with say a long term heart condition in a big dog where the medication costs will soon add up and finance issues then compromise the dogs ongoing health etc.

Any insurance is better than no insurance but please come and speak to a member of staff about the various policies and especially the companies that are notoriously bad at the service they provide. In days gone by we could make lists of good and bad companies but we are not supposed to do this now so will just say that there are several companies leaflets in our waiting room and we do not have leaflets from the companies we are referring to.

Direct Claims
Whilst most insurance companies have provision for what is termed a ‘direct claim’ we try to avoid these if possible. Insurance companies take longer to pay vets back than they do the fee paying client and nowadays we are not able to make direct contact with insurance companies about details of your claim making it very difficult to chase up any issues that frequently arise. So as a general rule whilst we will process your insurance claim fully, quickly and without any fee for doing so we will only allow for a direct claim except when the amount is very large or when failing to do so would be preventative in terms of the pets treatment. We also have certain companies that are consistently slow payers and who seem to go out of their way to make claiming awkward…we will not do direct claims with these companies.

Insurance Payment Issues

Please also note that it is the clients responsibility to settle all accounts and we can only advise on insurance matters. Non payment by your insurance company for what ever reason is ultimately between you and the company involved and in such cases we will expect payment from yourselves of any outstanding amounts.

Pet Healthcare Plan

The easy way to care for your pet in simple monthly instalments

Our Pet Care Plan allows you to spread the costs of caring for your cat or dog throughout the year. It covers your pet for all their basic health care needs, including preventative treatments and expert advice, giving you complete peace of mind.

The Pet Care Plan provides regular veterinary health checks. We’ll give advice, support and treatment planning to help prevent problems arising with your pet in the future.

The cost of maintaining the general health of your pet is then divided throughout the year into monthly Direct Debit payments.

Our Comprehensive Pet Care Plan gives you;

  • Full examinations twice a year including advice on: General health, Ears, Eyes, Heart Testing, Weight, Skin, Teeth etc
  • Full annual booster vaccination including Kennel cough for dogs and Leukaemia for cats. ( Extra costs may apply if needed to restart vaccinations or in puppies / kittens that have not had their primary course )
  • Worming Treatments: The most modern preparations for the 12 months.
  • Flea/Tick Treatments: The newest and most efficacious products for the 12 months (ie not just old fipronil based products)
  • A yearly chemistry blood screen run in house while you wait.
  • Microchipping in dogs if not already done. ( legal requirement now )
  • 10% off Prescription Foods
  • 10% off all Operations including dentals.

This scheme is size dependent so please contact the practice for a costing for your size of dog or cat. This is not the same as pet insurance as it is dealing with the day to day costs of keeping your pet and preventative healthcare needs.

State of the art clinics

Cutting edge equipment, providing your pet the very best in diagnosis and treatment.

Advanced high-tech veterinary hospital

With modern CT Scanner, therapeutic laser technology, keyhole surgery equipment and orthopaedic referral services.

Extensive clinical experience

Our highly qualified veterinary staff deliver the very best in compassionate care and treatment for your pets.

The highest level of service

We know pets are part of the family, so we are committed to providing excellence in all areas of pet care and customer service.

One of a kind locally

We are the only practice to offer such leading technology and diagnostics for your pets in the local area.

Contact Us

Our team are always happy to hear from you, to answer your questions and provide peace of mind. Use this contact form to get in touch, or call us.

Contact us

01205 345 345

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