Out of Hours
The hospital is staffed 24 hours a day, 7 days a week for emergency cases and in-patient care.
When the surgery is closed, we always have a vet and a nurse on duty in case of emergencies and to deal with any animals hospitalised in the practice for treatment.
When the practice is not open ring the normal number and you will be given directions as to how registered clients can contact the emergency vet.
The out of hours will always be based at our own surgery with staff you know.
In the case of perceived emergencies please ring through before setting off. This will help us prepare for your arrival and can save vital preparation time and in the worst case scenario you may find that you arrive and the vet is off on a call and not even on the premises.
Please note that all ‘out of hours’ consultations which require to be seen will attract a surcharge in addition to the standard fees which apply during normal opening hours. These are listed in the Sutterton Veterinary Hospital Fees section.
Being a busy practice we do try to limit the number of house visits we do so as to maximise the time spent seeing other clients at the practice premises. Many peoples initial response to seeing a seriously ill pet is to call the vet out to see the animal in the home. The trouble with this is that by the time the vet finds your home, valuable time is often lost and even then most seriously ill patients will simply be taken back to the practice as treatment and diagnostics in the home is impractical. To this end we would ask that unless an owner themselves is disabled or where a large animal is collapsed and it is not possible to get it to the surgery, that you make every effort to bring the animal in for treatment.
The only exception to this is where the owner wishes the animal to be put to sleep at home. In that case we are coming out for a pre-defined purpose and can carry this out appropriately in the home if requested to do so.